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美多“金钻服务”
美多坚信:美多的可靠来自对品质的坚守。只有对服务品质的坚持,才是美多“执着于品质”理念的完美体现。美多秉持“顾客的一切问题都是美多的缺陷”的服务理念,以“让客户微笑”为宗指,倾力组建售后服务网络。在全国20多个省、自治区、直辖市,美多共建立了150多个售后服务站,并配备专业服务人员,全心全意为客户打造金钻级的服务。
美多“金钻服务”特设客户服务管理(CSM——Customer Service Management)能为每美多客户建立档案备份,通过全国联网系统实现快速建立标签、查询、索引等各项功能,从而为客户提供更便捷更有效的服务。只需要拨打一个号码就可通过美多全国各地的销售网点就近为您办理、购买、安装维修、投诉受理等一系列服务。
美多郑重承诺:油烟机1年保修,电机终身保修;燃气灶1年保修;保洁柜1年保修。凡市区24小时内、市外48小时内满足顾客需求。
美多“金钻服务”——服务入户 满意到家
Medal:“Diamornd Service”
Medal belief:The trustiness
on Medal depending on the quality.Only adhering to good service
to good service will be to express our concept perfectly:“Quality
the first”
Medal always insist on:All problems that customers
question is Medal's fault trying to make every customers satisfied
and establish after-sale service netwoke.there are more than
150 after-sale service in more than 20 provinces,municipalities
etc in China.all with trained servce personnel to make diamond
service for customer.
there's(CSM-Customer Service
Management)in"Diamond Service”which can make a record
databases for each medal customer,through which customers
can build ladel,inquire,index etc.it'll become much swifter
and more efficiency. Only a call can get the service nearly
of produces enquiry,purchasing,reparation,complanintand other
services.
Medal guarantee
Range hood repaired for 1 years,motor for wholr life,gas
stove for 1 year, disinfection cabinet 1 year.the service
personnel will come for work in 24 hours in the city,48houre
in suburb.
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